Messaging Admin (L3)

Messaging Admin(L3)

Location: Bangalore

Years of experience: 6 to 9 years

Relevant Experience (Exchange administration): Min 6 years and at least 2 years of L3 experience

Educational Qualification: Diploma/Bachelors/Masters Degree in any stream with excellent academic background

Job Description:

•  The primary responsibility is to support the existing or implement new messaging Infrastructure.

•  Escalation point for L1 & L2

•  Assist Managers & Leads

Business Relationships:

• Constantly communicates with associates and customers

Must-have Skills:

• At least 6+ year’s experience in implementing, supporting and administering enterprise scale messaging and collaboration environments (MS Exchange , Microsoft Lync/Skype)

• Prior Working Experience

• Install, configure & troubleshoot different roles of Exchange servers

• Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication

• Managing DAG and CAS Arrays ,troubleshooting failover issues, addition and deletion of Exchange servers from clusters

• Migration of an on premise Exchange environment to Exchange 2010/2013 or to Office 365

• Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues, analysis of NDR

• Configure, maintain & troubleshoot email gateways, anti-spam (Proof point, Barracuda, Mimecast, etc...)

• Handling OWA, ActiveSync related issues

• Problem determination and resolution within SLA's with good analytical and problem-solving abilities.

• Produce detailed and accurate technical documentation

• Highly self-motivated and directed.

• Excellent attention to detail.

• Ability to effectively prioritize, organize and execute tasks in a high-pressure environment

Good-to-have-skills:

• Prior Working Experience

•  With an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus

•  Install ,configure ,maintain & troubleshoot DirSync, AD FS

•  Configure, maintain and troubleshoot Office 365 environment

•  Install, configure & troubleshoot Microsoft Lync

•  Troubleshoot Lync client issues related to IM, Voice, Video, Desktop Sharing, etc

•  Unified Messaging, Active Directory, LDAP, Kerberos and DNS.

• PowerShell cmdlet and scripting knowledge

• Microsoft Exchange certification is a strong plus

• Certification in ITIL will be a strong plus

• Certification: MCTS, MCITP in Exchange or MCSE certification in Exchange 2013 is a strong plus

Responsibilities:

• Day-to-day Operation issues, Service Requests and Project tasks related to Messaging infrastructure

• Respond and resolve escalated system incidents, problems or outages and accurately report and document solutions

• Problem determination and resolution within SLA's

• Install, Configure, Maintain and troubleshoot Exchange servers

• Managing Databases(Creation, Deletion, Modify Settings for Maintenance and Logs) and Database recovery

• Configure ,Maintain & troubleshoot DAG

• Configure, Maintain and troubleshoot connectors, Email Address Policies, CAS Arrays etc..

• Responsible to support, troubleshoot and provide solutions for: Microsoft Lync, Exchange, Active Directory, Certificate Services (Specifically Simple Certificate Enrollment Protocol)

• Responsible for providing senior level of support for Exchange Team.

• Participate in team on-call response 7x24x365.

• Monitor performance levels and capacity of supported applications, and assist in proper capacity planning and management.

• Engage with monitoring team to ensure proper monitoring of all supported Messaging Applications.

•  Must be able to produce detailed, accurate technical documentation.

KRA:

•  Problem determination and resolution within SLA's

•  High quality of all deliverables

•  Understand complex problem solving techniques dealing with systems engineering and support.

•  Troubleshooting tasks with proper perspective

•  Keep the Leads informed of task accomplishment, issues and status

•  Training and mentoring peers and Juniors

•  Continuous improvement

Soft skills:

•  Demonstrates mature and logical thinking when faced with projects and troubleshooting tasks.

•  Excellent communication skills – Written and Verbal

•  Enjoys sharing information with others

•  Good team player

 

Learn more about career at Stratogent

 

This position is in Bangalore.  Please send resumes to: careers-india@stratogent.com.

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