Telepresence and Network Engineer

Telepresence and Network Engineer


We are looking for Telepresence and Network Engineer to be responsible for the day-to-day administration and oversight of VOIP, Teleconferencing and all network infrastructure/services. This is a technical position and requires strong troubleshooting and analytical skills - combined with a keen ability to communicate well in both verbal and written form. If chosen to be a part of our team, you will participate in many exciting deployment projects, as well as, day to day hands-on networking support.

Required Technical skills:

. Must have worked hands-on with VOIP solutions (e.g. Shoretel/Mitel), Video-Conferencing support (e.g. Cisco VTC), datacenter as well as campus networking devices like firewalls, switches and Wifi solutions.

. Should be able to build and support conference room infrastructure and support incident response initiatives.

. Experience of working with ISP vendors providing Internet links, MPLS, lease lines, SD-WAN links, etc. Should be comfortable with OSPF, IPSec, STP and DNS.

Specific knowledge of as many of the below technologies will be a strong plus

·       Palo Alto Firewall administration – security policies, Global protect VPN, IDS/IPS modules

·       Conference room support – projectors, AirMedia, Cisco VTC units

·       Guest registration systems – Aruba ClearPass, Envoy

·       Telephony – ShoreTel/MiTel phones, switches, soft-client, voicemail, PRI/SIP trunks

·       Cisco device administration – Routers, Switches, Nexus, ISE

·       Cloud connectivity – AWS DirectConnect, Azure ExpressRoute, Equinix CloudExchange

·       Meraki campus wireless – configuration, troubleshooting, and support

·       Aruba wireless access points and controllers

·       Citrix NetScaler’s

·       Cabling in IDFs, Data centers – copper, fiber

·       Rack/stack equipment. Maintain documentation/drawings

·       Radius configs, other AD related configs


 Job Responsibilities:

·       Install, configure and mange ShoreTel/Mitel as well as Cisco VTC equipment.

·       Install, configure and manage conference room equipment as well as IDFs/MDFs.

·       Manage network infrastructure devices (switches, routers, firewalls, wireless controllers and AP's, etc.).

·       Maintain and ensure the reliability and performance of LAN, WAN, and VPN components and technologies.

·       Respond, troubleshoot, identify root cause and remediate issues in a complete, documented and timely manner.

·       Maintain network equipment for worldwide sites. Replace hardware (working with on-site resources), resolve technical issues and manage support with manufacturers and ISPs.

·       Maintain and ensure that backups of all configurations are done on a routine and consistent basis, keep firmware up-to-date.

·       Ensure that appropriate monitoring, alerting and logging mechanisms are in place and functioning optimally all the time.

·       Create, maintain and ensure the accuracy of all documentation related to Video conferencing equipment and VOIP systems.

·       Ensure compliance and provide evidence as required for regulatory audits.

·       Identify current operational process inefficiencies and provide recommendations for improvement.


About the work environment:

We are an excellent fit for those in IT who want to be the "product of the company" rather than the "internal support organization".  Work is fast and exciting because you will serve outside customers and deal with multiple technology stacks.

There is little hierarchy here, zero politics and a get-things-done mindset.  Team play and clear communications earn us success, so good written and verbal communication skills are required to succeed in this role.  

We are an operations company, so you must be prepared to work outside the 8 to 5 routine, sometimes.  We balance that off with flexibility during regular hours to accomodate family needs and activities.

We offer excellent health, vision, dental and other standard benefits.  Stratogent is an equal opportunity employer.

This position is in San Mateo.  Please send resumes to:


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